A friend just e-mailed me to say that her family is staying in a hotel while new hardwood floors are being installed in their home. I remember the first time we moved into a house with wood floors. I had no idea how to take care of them. What I did know was that I had an obligation to find out. Jesus made this clear in Luke 12:48 when he said: “From everyone who has been given much, much will be demanded; and from the one who has been entrusted with much, much more will be asked.”
After making a call to the business that installed our flooring, I purchased a Bona Hardwood Floor Care System and have been using this company’s products ever since. What I like most about Bona is that they haven’t rested on their laurels. When the company created a floor mop with a refillable cleaner cartridge, I wanted to tell every mom I knew to ask for it for Mother’s Day. (I’m that passionate about progress.)
To pass some of my enthusiasm along to you, I close with one of my favorite (and perhaps my only) process improvement rhymes:
Put every system to the test until your good is better and your better is best.